FREQUENTLY ASKED QUESTIONS

Orders & Payments

How do I place an order?

Browse our website, select the items you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information.

What payment methods do you accept?

We accept Visa card, Mastercard, Bank transfer.

Can I cancel or change my order after it's been placed?

Please contact our customer support team as soon as possible if you need to cancel or change your order. We'll do our best to accommodate your request, but it depends on the order's status.

Shipping & Delivery

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight/size of your order.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout. You can expect your order to arrive within 2-3 business days.

Do you offer international shipping?

Yes, within West Africa

How can I track my order?

Once your order has shipped, you will receive an email.

Returns & Exchanges

What is your return policy?

We offer returns within 1 days of delivery. Items must be in their original condition and packaging. Please see our full return policy Return Policy.

How do I initiate a return or exchange?

Contact our customer support team to request a return or exchange. They will provide you with instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund. Refunds typically take 10 business days to reflect in your account.

Products & General

How can I contact customer support?

You can contact our customer support team by WhatsApp or email